Effective Date: October 2025

Thank you for visiting www.chilingual.com, owned and operated by Chilingual Language Learning, LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Collection of Your Information We may collect information about you in a variety of ways. The information we may collect includes:

1. Personal Data: Personally identifiable information, such as your name, email address, and demographic information, such as your age, gender, occupation, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities through the Site, like our Language Match program.

2. Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

3. Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

4. Social Media Data: Social media information and content, if you choose to connect your account to your social media account(s). This information may include your social media handle, profile picture, about information, and friends list.

Use of Your Information We may use information collected about you to:

1. Administer and improve the Site;

2. Enable you to access and use the Site;

3. Respond to inquiries and offer support;

4. Send you administrative communications;

5. Personalize and tailor your experience on the Site;

6. Provide you with targeted advertising, newsletters, and marketing communications;

7. Protect, investigate, and deter against unauthorized or illegal activity.

Disclosure of Your Information We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

1. By U.S. Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

2. Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3. Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Data Retention We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Security of Your Information We take reasonable steps to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.

Children's Privacy This website is not directed to individuals under the age of 18, nor do our classes accept any students under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to Our Privacy Policy We reserve the right to change this Privacy Policy at any time. If we make changes, we will notify you by revising the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed of any changes.

Contact Us If you have questions or comments about this Privacy Policy, please contact us at info@chilingual.com

By using our Site, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Refund Policy

Due to the nature of digital products, all sales are final and we do not issue refunds. However, if you are dissatisfied with your purchase, you can submit a written statement to us at admin@chilingual.com, showing that you have a) used/consumed the digital product entirely, and b) include a reason why you are seeking a refund. Upon receipt of that written statement, we will review it and possibly issue a full or partial refund at our discretion.  

© 2026 Chilingual Language Learning. All rights reserved. The trademark “Chilingual” (Serial No. 97-711,031) is the trademarked property of Chilingual Language Learning, LLC. This website, including its text, blog content, graphic designs, photographs, and other creative works found on this website, constitutes educational and journalistic expression and is not intended as specific or individualized advice in the field of English as a Second Language (ESL). The content on this website is educational content in the field of language acquisition, and is not a substitute for legal, financial, or tax advice. Testimonials or reviews on this website reflect individual experiences from former students. Outcomes, results, and/or transformation are individualized and are NOT GUARANTEED. Results from the information on this website are not guaranteed.